IT & Digital

Support Engineer - £75k-£80k + excellent bonus potential

Support Engineer - £75k-£80k + excellent bonus potential

  • Location

    London

  • Sector:

    IT & Digital

  • Job type:

    Permanent

  • Salary:

    £75000 - £80000 per annum

  • Contact:

    Richard Thorndyke

  • Contact email:

    rthorndyke@vertuspartners.com

  • Job ref:

    RT0401_1672846189

  • Published:

    about 1 month ago

  • Expiry date:

    2023-02-03

  • Startdate:

    1-3 months

  • Consultant:

    ConsultantDrop

Application Support: Service Delivery; Software Engineer; C#; SQL Server

One of my clients, a reputable and successful name in the financial services space, is looking to hire a Support Engineer to join a small team who support several in-house built trade and reporting platforms across various areas of the business.

This is not just a support role though - the company are after someone to sit in between the support and development teams, so an understanding of C# will be required on a day-to-day purpose.

Other responsibilities include:

  • Championing the systems across the organisations including helping the users use the systems correctly.
  • Documenting any resolutions with the user as well as training them to reduce issues.
  • Establishing relationships with user base, including senior stakeholders.
  • Work closely with the Development teams so that you gain knowledge to help with testing bug fixes and enhancements to the systems.
  • Help with QA for application and process onboarding.
  • Provide out of hours support as part of a rota.

To be right for this role, you must have the following:

  • Experience of technical support across a demanding user base in another financial services firm.
  • Ability to read and write SQL queries.
  • Clear and concise communication skills.
  • Experience using C#, or an understanding of it. You do not have to have been a developer previously

The company are operating a hybrid way of working. You will be expected to work in the office three days a week, with the option to work two days a week from home. They have a strong bonus culture and very little red tape or bureaucracy, giving people the chance to implement change easily.