Application Support: Service Delivery; Software Engineer; C#; SQL Server

One of my clients, a reputable and successful name in the financial services space, is looking to hire a Support Engineer to join a small team who support several in-house built trade and reporting platforms across various areas of the business.

This is not just a support role though - the company are after someone to sit in between the support and development teams, so an understanding of C# will be required on a day-to-day purpose.

Other responsibilities include:

• Championing the systems across the organisations including helping the users use the systems correctly.
• Documenting any resolutions with the user as well as training them to reduce issues.
• Establishing relationships with user base, including senior stakeholders.
• Work closely with the Development teams so that you gain knowledge to help with testing bug fixes and enhancements to the systems.
• Help with QA for application and process onboarding.
• Provide out of hours support as part of a rota.

To be right for this role, you must have the following:

• Experience of technical support across a demanding user base in another financial services firm.
• Ability to read and write SQL queries.
• Clear and concise communication skills.
• Experience using C#, or an understanding of it. You do not have to have been a developer previously

The company are operating a hybrid way of working. You will be expected to work in the office three days a week, with the option to work two days a week from home. They have a strong bonus culture and very little red tape or bureaucracy, giving people the chance to implement change easily.