Technical Support Lead - Service Desk

Technical Support Lead - Service Desk

  • Location

    London, London

  • Sector:

    IT & Digital

  • Job type:


  • Salary:

    £50000 - £60000 per annum + benefits package

  • Contact:

    Richard Thorndyke

  • Contact email:


  • Job ref:


  • Published:

    about 6 years ago

  • Expiry date:


  • Startdate:


  • Consultant:


Team Lead; Service Desk; Support; Trade Floor; Windows; Active Directory; Citrix

What is the opportunity?

Our client - a Bank based in the City of London - is looking to hire a Service Desk Technical Lead to help manage a growing team focussed around providing 1st, 2nd and 3rd line support across the Bank's service level function. As this is a team lead role, it is vital you have previous experience leading or mentoring a small team, ideally within the service desk function of another financial services company.

What will you do?

  • Provide hands-on assistance in leading the team and act as the prime escalation point for all service desk support queries
  • Lead the team in a hands-on capacity; organising team rotas, implementing improvement strategies and providing technical expertise to fix issues
  • Work as part of a global team to ensure service desk is operating above and beyond company expectations.
  • Play a key part in growing out the team and shaping the way the support desk functions

What do you need to succeed?

  • Excellent troubleshooting skills around Windows 7, Active Directory and Citrix as well as SCCM knowledge
  • Previous experience either mentoring or managing a small team of support analysts
  • Financial Services experience (hugely desirable)
  • Trade Floor experience

This role will suit a Senior Service Desk Support Analyst or existing team lead at another financial services company who is looking to make that next step into a hands-on leadership role with a growing and ambitious global Bank.