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Application Support Analyst (Windows/JIRA/Financial Services)

Job Title: Application Support Analyst (Windows/JIRA/Financial Services)
Contract Type: Permanent
Location: London, England
Industry:
Salary: £40000 - £45000 per annum
Start Date: ASAP
REF: RT0512_1575553436
Contact Name: Richard Thorndyke
Contact Email: rthorndyke@vertuspartners.com
Job Published: 10 months ago

Job Description

Application Support: Windows: Outlook; Service Now; Active Directory; JIRA

What is the opportunity?

Our client - a reputable and ambitious financial services firm based in London - is looking for an Application Support Analyst to join their 1st line support team focussed on the technical support of a diverse range of users (approx. 1000) across the organisation. You must be a techy at heart and have some previous experience in a Windows-based Application Support role at another financial services firm (ideally supporting teams that sit in a specific asset class).

What will you do?

  • This is a 1st line support role so you will be expected to provide a first class level of technical customer service to all internal users and provide an initial resolution of incidents where possible.
  • Resolve complex technical issues by liaising with internal tech teams, end users and 3rd parties where applicable.
  • Monitor business systems and investigate/resolve alerts & issues
  • Take ownership of issues using things like Outlook Mailbox, Service Now and Jira

What do you need to succeed?

  • Previous experience in supporting a Financial Services organisation.
  • You will need first-class knowledge of Windows 7-10. You will be tested on this at pre-screening stage so will need to have a proven amount of experience supporting both in a 1st line capacity. (minimum 6 months)
  • Experience in or support of one of the following: trading, portfolio management, risk, settlements, and reconciliation applications.
  • Experience with Powershell, Oracle, MS SQL (desirable).

What they can offer you?

  • Excellent compensation package
  • In-house training
  • Company social events