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Communications Support Analyst

Job Title: Communications Support Analyst
Contract Type: Permanent
Location: London
Salary: £60000 - £70000 per annum
Start Date: ASAP
REF: RT1904_1492623811
Contact Name: Richard Thorndyke
Contact Email:
Job Published: over 3 years ago

Job Description

Communications Support; Cisco; Voice; Firewalls; Palo Alto; Citrix NetScaler

What is the opportunity?

An excellent permanent opportunity to join a Bank based in their London IT Operations division providing communications support to a range of users across the business. The role as a Support Technician sits within the communications space and will give you the chance to work in a growing and ambitious Bank that offers an environment that encourages growth and internal mobility.

What will you do?

  • Provide end user technical support to different types of people who regularly use the Bank's dealerboard and speakerbus systems
  • Operational support for voice platform as well as firewalls
  • Maintain voice and network systems across the division
  • Play a key role in project work when required.

What do you need to succeed?


  • Expert level knowledge of Cisco products (Call Manager, Switches, Routers)
  • Knowledge around security standards and best practices
  • Past experience in Voice technology support.


  • Palo Alto and security technology knowledge
  • Knowledge around contact centre technologies
  • Previous on-call/weekend work experience