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Onboarding SME / Business Analyst - Digital Banking

Job Title: Onboarding SME / Business Analyst - Digital Banking
Contract Type: Contract
Location: London, London
Industry:
Salary: £500 - £600 per day
Start Date: 4 Weeks
Duration: 6-12 Months
REF: SME/RR/1709
Contact Name: Russell Rose
Contact Email: rrose@vertuspartners.com
Job Published: almost 2 years ago

Job Description

Onboarding SME / Business Analyst - Digital Banking

Our major global Banking client is looking for an experienced On-boarding SME / Business Analyst with a strong CX / Customer Experience background to work on a global digital transformation programme. The vision is to improve the overall End to End customer on-boarding experience and increase corporate customers uptake and use of their Digital services and products. They are currently designing a new business and IT Target Operating Model and this person will be responsible for liaising directly with users and senior stakeholders to capture requirements and collaborate with various internal teams to ensure the delivery team have all the necessary business input in order to make decisions on product build.

Candidates must have:

  • Strong consulting or Business Analyst background within Corporate Banking
  • An extensive corporate client onboarding/customer onboarding background (to SME level)
  • Experience of User/Customer Centred Design methodology, digital customer behaviour, sourcing of customer insight and importance of customer testing
  • Good understanding of customer needs and market trends
  • Senior stakeholder management skills
  • Good understanding of governance to ensure products are compliant with bank's regulatory policy
  • UML/Use Cases