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Service Desk Manager - Financial Services - London

Job Title: Service Desk Manager - Financial Services - London
Contract Type: Permanent
Location: London, England
Salary: £55000 - £65000 per annum + Bonus and Pension
Start Date: ASAP
REF: MWSD76_1518527055
Contact Name: Mark Worsfold
Contact Email:
Job Published: over 2 years ago

Job Description

Service Desk Manager - Finanicail Services - London

Our client, a leading London based Fincnical Services company, is looking to hire a Service Desk Manager to head up the Service Desk in London.

What will you be doing/working with:

  • Supervision of the logging of support issues and system problems and updating all stakeholders on open issues using the Service Desk Tool.
  • Responsible for ensuring that the Service Desk team provide prompt and professional support to the End Users within the company.
  • Management/Supervision of the Support Team - Defining objectives, setting priorities, and appraising team members.
  • Resolution and Escalation of Incidents/Problems as necessary to meet agreed SLA targets.

Experience required -

  • This role would be perfect for someone who has been working as a Lead/Manager and is now looking for a change/step up.
  • You will have a Strong technical background including: Windows, Active Directory, Exchange. Microsoft Apllications.
  • Ability to work under pressure.
  • Experience managing a team.

If you'd be interested in finding out more details about this position, please apply below -