Communications Support; Cisco; Voice; Firewalls; Palo Alto; Citrix NetScaler

What is the opportunity?

An excellent permanent opportunity to join a Bank based in their London IT Operations division providing communications support to a range of users across the business. The role as a Support Technician sits within the communications space and will give you the chance to work in a growing and ambitious Bank that offers an environment that encourages growth and internal mobility.

What will you do?

• Provide end user technical support to different types of people who regularly use the Bank's dealerboard and speakerbus systems
• Operational support for voice platform as well as firewalls
• Maintain voice and network systems across the division
• Play a key role in project work when required.

What do you need to succeed?

Must-have

• Expert level knowledge of Cisco products (Call Manager, Switches, Routers)
• Knowledge around security standards and best practices
• Past experience in Voice technology support.

Nice-to-have

• Palo Alto and security technology knowledge
• Knowledge around contact centre technologies
• Previous on-call/weekend work experience