End User IT Support Lead - Investment Bank - London
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Location
London
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Sector:
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Job type:
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Salary:
£55000 - £65000 per annum + benefits package
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Contact:
Richard Thorndyke
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Contact email:
rthorndyke@vertuspartners.com
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Job ref:
RT1609TR_1534261827
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Published:
over 5 years ago
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Expiry date:
2018-10-13
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Startdate:
ASAP
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Consultant:
ConsultantDrop
Team Lead; End-User; Support; Trade Floor; Windows; Office 365
What is the opportunity?
Our client - a prestigious Investment Bank based in the City of London - is looking to hire an End User Support Lead to help manage a growing team focussed around providing 1st and 2nd line support across the Bank's shared services function. As this is a lead role, it is vital you have previous experience leading or mentoring a small team. It's also crucial that people that you have led in the past are from an outsourced provider or consultancy.
What will you do?
- Lead the team and act as the prime escalation point for all end-user support queries
- Support a user-base of between 300-350 users.
- Spearhead a number of key upcoming projects (Windows 10 upgrade/Office 365 implementation).
What do you need to succeed?
- Previous experience either mentoring or leading a small team of outsourced end-user support analysts
- Financial Services experience (hugely desirable)
- Trade Floor experience
- Exposure to Windows 10 upgrade projects and Office 365 implementation (hugely advantageous)
This role will suit a Support Analyst who is indirectly leading/mentoring another team of outsourced personnel or an existing team lead at another financial services company who is looking to make that next step into a hands-on leadership role with a growing and ambitious global Investment Bank.
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