Support; Linux; SQL; Python; AWS

My client, a reputable technology company in the financial services sector, is looking to hire a Support Engineer to join its IT Support function in London.

They are a client that provides a popular platform in the financial markets sector and you will be part of a small team that supports this platform and a suite of tools that accompany it.

This is a highly customer-facing role that will see you performing both L1 & L2 support:

• L1 will mostly be around talking through users (over the phone) how to use their app/platform.
• L2 work will be more around Sys Admin - diagnosing/troubleshooting/managing tickets/upgrades/releases etc

The main technologies they want this person to have is:

• Experience supporting a Linux environment
• SQL

Desirable:

• Python
• AWS
• Financial Services experience

They also want people interested in learning new technology that they use. If you haven't used any of the following, you will learn it here so it's a good place to be if you are eager to upskill in new technologies:

• Docker
• Git & GitLab
• Elastic stack (Elasticsearch, Logstash, Kibana)
• Confluence
• Jira
• Agile Workflow

It's a company that has been growing for a number of years now and, although still relatively small, hasn't been as affected as others throughout COVID and continues to remain busy. Hours are 9-6 (with an hour's lunch) and there is an OOO rota (1 in 6 weeks) although it is rare there are any issues.

Currently, they are operating in a fluid working-from-home environment, but the long-term plan is for people to work 2 days a week in the office and 3 days a week from home (most probably starting from 2021).